Contact Us

Our support team is here to help with product, order, shipping, return, and privacy questions. Please use the form below or contact us directly. For order-related requests, include your order number and the email address used at checkout. Do not send payment card information by email.

Customer support

Email: support@prime.net
Phone: +1 (801) 686-3043

Business & warehouse address

Prime Ltd
945 1300 South
Salt Lake City, United States

Damaged or incorrect item?

Please contact us within 30 days of delivery with your order number and clear photographs of the issue. Our Refund Policy accepts claims only for damaged, defective, or materially incorrect items.