Shipping policy

Effective date: September 1, 2026

Prime Ltd currently ships orders within the United States. We offer free standard shipping on eligible U.S. orders.

1. Processing time

Orders are generally prepared and processed within 1–2 business days after payment authorization. Business days are Monday through Friday, excluding U.S. holidays. Processing may take longer during high-volume periods, carrier disruptions, or when we need to verify an order.

2. Transit time

After dispatch, standard delivery is generally expected within 4–6 business days. This is an estimate, not a guaranteed delivery date. Carrier delays, weather, remote delivery areas, and events outside our reasonable control can affect transit time.

3. Tracking

When an order ships, we send tracking information to the email address used at checkout. Please allow a short time for the carrier to activate the tracking link.

4. Address accuracy

Please review your shipping address carefully before submitting your order. Contact us immediately if you need to request a change. We cannot guarantee address changes or cancellations once fulfillment has started or the package has shipped.

5. Delivery issues

If a shipment appears lost, damaged, or materially delayed, contact us with your order number and tracking details. We will review the situation and work with the carrier where appropriate. For items that arrive damaged or incorrect, please see our Refund Policy and contact us within 30 days of delivery.