Prime Ltd / help center
FAQ
Clear answers before you checkout.
Where do you ship?
We currently ship within the United States. Free standard shipping is offered on eligible U.S. orders.
How long will my order take?
Orders are generally prepared in 1–2 business days. After dispatch, standard transit is typically 4–6 business days. Weekends and U.S. holidays are not processing or transit days.
Will I receive tracking?
Yes. Tracking is sent to the email address used at checkout when an order ships. Carrier updates may take a short time to appear.
What returns do you accept?
We review claims only for items that arrived damaged, defective, or materially incorrect. Contact us within 30 days of delivery with an order number and clear photos where relevant. Change-of-mind returns are not accepted.
Can I cancel or change an order?
Contact us as soon as possible. We can review the request before fulfillment begins, but cannot guarantee changes once processing or shipment has started.
Which cards can I use?
Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards may be available at checkout, subject to your issuer and payment provider.
How do I make a privacy request?
Email support@prime.net with “Privacy Request” as the subject line, or use Your Privacy Choices for opt-out choices.